At GNOME WEB HOSTING LLP/GNOME IT SOLUTIONS LLC, we value your privacy and strive to provide you with a seamless and personalized online experience. This Cookie Statement explains how we use cookies and similar tracking technologies when you visit our website.

What are Cookies?
Cookies are small text files placed on your device when you interact with websites. They serve various purposes, such as remembering your preferences, analyzing site performance, and delivering relevant content.

Types of Cookies We Use:
1. Essential Cookies:
- Necessary for the basic functionality of our website.
- Enable features like account login, navigation, and access to secure areas.


2. Analytical/Performance Cookies:
- Help us understand how visitors use our site.
- Collect information about page visits, popular pages, and any error messages encountered.

3. Functionality Cookies:
- Enhance your experience by remembering your preferences.
- Customize content based on your choices, such as language or region.

4. Targeting/Advertising Cookies:
- Allow us to deliver personalized content and advertisements.
- Track your browsing habits to present relevant ads based on your interests.

How to Manage Cookies:
You have the option to control and manage cookies through your browser settings. You can choose to block or delete cookies, but please be aware that this might affect your experience on our website.

Consent:
By continuing to use our website, you consent to the use of cookies as described in this Cookie Statement. If you do not agree with the use of cookies, you may adjust your browser settings accordingly.

Updates to the Cookie Statement:
We may update this Cookie Statement to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this statement periodically for any updates.
For further information about how we handle your personal data, please refer to our Privacy Policy.

Before Using our service also check the GDPR policy -GDPR policy

[2] Legal Basis for Cookies
Cookies are used based on user consent and legitimate interest for website functionality and analytics.

[3] Third-Party Cookies
We may use third-party services (such as analytics and advertising providers) that place cookies on your device.

We Value Your Privacy The privacy policy listed here gives a detailed information about the collection, usage, and protection of the personal information of our clients. You agree to and accept the terms and conditions that are stated in the privacy policy of the website, and also authorize it to collect and use your personal information. Our services are only intended for adults i.e. individuals who are above 18 years of age. Therefore, if you are not an adult, you may use the website only by getting the permission of your parent or guardian. If you happen to be a minor, please refrain from sharing any personal information with us or any other visitor on this website.

In order to get an insight into the kind of information we collect from our clients, please refer to the terms and conditions published on our website.

When you visit our website, certain basic information like your IP address, the time of your visit, the website from which you came to our website, the next website to which you visit, the browser you are using and the operating system of your computer, etc. are automatically recorded and captured by our system.

Like other websites, we also cookies - the information which is transferred to your computer by the server of our website. It proves to be useful in many ways - it helps us track your session, customize our web content and so on. If you happen to be a user of a common internet browser, you can configure the setting to notify you to deny or receive a cookie access while visiting our website.

Although we may collect the data that you provide us while posting on our website, the discretion to provide information solely rests with you. If you choose to withhold information, you may be restricted from using some features or services of the website.

Transactions made by you on our website may involve the use of debit card, credit card, money orders, checks or payment services provided by the third party on the internet. We may collect information related to transactions like your telephone number, billing address and other related information to facilitate the transactions in the course of doing business with you. We use the information provided by our clients to operate the business activities of our website. Such activities include communication about the changes to the website, special offers, new products and services, troubleshooting issues, resolving disputes and enforcing the terms and conditions of the website.

Generally, we do not share the information of our clients with any third party. However, we may do so at our sole discretion to the government or law enforcement officials if we receive a written request for the same on account of infringement of intellectual property, fraud investigation or any other illegal activity which exposes the company to the risk of legal liability. While we do not disclose identifiable information provided by our clients, we reserve the right to share aggregate data with the third parties or advertisers for the purpose of promotion or marketing.

Sometimes we may provide services via third party suppliers. We will notify you when a supplier requests information about you. That said, it would be optional, meaning you would have the discretion to decide on whether or not you would like to provide the requested information. As a standard rule, we limit the way such suppliers can use your information. They are prohibited from providing your information to any other party.

Comments : - When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: - If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies: - If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. We collect personally identifiable information from Users through online forms for ordering products and services. We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how Users use our Web site

We may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with us and such affiliates, independent contractors and business partners.
At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable law..

[4] User Rights (GDPR & DPDP)
Users have the right to access, correct, delete, or restrict processing of their personal data. Requests can be made via our support email.

[5] Data Retention
We retain personal data only as long as necessary for business or legal purposes.

[6] Data Breach Notification
In case of a data breach, we will take reasonable steps to notify affected users as required by applicable laws.

1. Introduction
This Server Usage Policy governs all services provided by GNOME WEB HOSTING LLP / GNOME IT SOLUTIONS LLC. By using our services, you agree to comply with this policy, applicable laws, and Terms of Service. Violations may result in immediate suspension or termination without notice.

2. User Responsibility
Users are solely responsible for all content, data, applications, and activities conducted using our services, including third-party access and misuse of credentials.

3. Strictly Prohibited Activities
- Illegal activities under any jurisdiction
- Copyright infringement, piracy, or DMCA violations
- Spam, robocalls, phishing, scams
- Malware, botnets, hacking tools, exploits
- DDoS attacks, port scanning, brute force
- Cryptocurrency mining or excessive resource abuse
- Hosting high-risk content without approval

Violations will lead to immediate suspension and possible reporting to authorities.

4. Resource Usage & Fair Use
Resources must be used within allocated limits. We reserve the right to throttle, suspend, or terminate services impacting system performance or stability.

5. Monitoring & Logging
We reserve the right to monitor traffic, server usage, and logs for security, abuse prevention, and legal compliance purposes.

6. Backup & Data Responsibility
Customers are solely responsible for maintaining backups. We do not guarantee backup availability or data recovery under any circumstances.

7. Service Availability (No SLA Guarantee)
Services are provided on a best-effort basis. We do not guarantee uninterrupted availability unless explicitly stated in a separate SLA agreement.

8. Limitation of Liability
To the maximum extent permitted by law, GNOME IT SOLUTIONS shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities. Total liability shall not exceed the amount paid by the customer for the service.

9. Indemnification
Users agree to indemnify and hold harmless GNOME WEB HOSTING LLP / GNOME IT SOLUTIONS LLC against any claims, damages, liabilities, or expenses arising from misuse of services.

2.1 India Compliance
Compliance required with IT Act 2000, IT Rules 2021, IPC 1860, DPDP Act 2023. We act as an intermediary and will remove content upon valid legal orders.

2.2 GDPR (EU)
Clients handling EU data must comply with GDPR. We act as a data processor only.

2.3 USA Compliance
Includes DMCA, CFAA, CCPA/CPRA. Violations may result in immediate action.

2.4 Export Control & Sanctions
Services may not be used in violation of international export laws or sanctions (including OFAC restrictions).

2.5 Law Enforcement Cooperation
We may disclose user data to authorities if legally required.

2.6 KYC & Fraud Prevention
We reserve the right to request identity verification documents. Failure to provide valid documents may result in suspension or termination of services.

2.7 Chargebacks & Payment Disputes
Initiating a chargeback without contacting support may result in immediate account suspension and permanent service restriction.

3.1 Immediate Action
We reserve the right to suspend, terminate, or restrict services without notice in case of violations.

3.2 Refund Policy
Refunds, if applicable, are subject to our refund policy. No refunds will be issued in cases of policy violations, abuse, or suspension due to breach of Terms. Certain services including VPS, Dedicated Servers, and third-party licenses are non-refundable.

3.3 Dispute Resolution
Any disputes arising shall first be resolved through mutual discussion. If unresolved, disputes shall be subject to arbitration under applicable Indian laws. Jurisdiction shall be limited to courts located in West Bengal, India.

3.4 Evidence & Reporting
We may preserve logs and share evidence with law enforcement agencies.

4.1 Force Majeure
We are not liable for failures caused by events beyond our control (natural disasters, cyberattacks, etc.).

4.2 Arbitration Clause
Any disputes shall be resolved through arbitration before legal proceedings.

4.3 Jurisdiction
All disputes shall be subject to courts located in West Bengal, India.

4.4 Policy Updates
We reserve the right to modify this policy at any time. Continued use implies acceptance.

5. Grievance Officer
Name: Dinesh Mondal
Email: [email protected]
Resolution Time: Within 15 days

Users are responsible for account security and all activities under their account.

Illegal activities, abuse, spam, hacking, phishing, or malware hosting are strictly prohibited.

All services must be paid in advance. Failure may result in suspension.

Refunds are subject to policy. No refunds for violations, abuse, or VPS/Dedicated services.

Chargebacks without contacting support may result in account suspension.

Identity verification may be required. Failure may result in suspension.

Liability is limited to the amount paid. No responsibility for indirect damages.

Users agree to indemnify the company against claims from misuse.

We are not liable for events beyond our control.

Disputes shall be resolved via arbitration. Jurisdiction: West Bengal, India.

Continued use implies acceptance of updated policies.

We respect intellectual property rights. If you believe content hosted on our servers infringes your copyright, you may submit a DMCA notice.

Your complaint must include:
- Identification of copyrighted work
- URL/location of infringing content
- Your contact details
- A good faith statement
- Signature (digital or physical)

We may remove or disable access to content upon valid complaints. Repeat offenders may be terminated.

DMCA Email: [email protected]

If you believe content was removed in error, you may submit a counter-notification including: identification of removed material and its location before removal; a statement under penalty of perjury that removal was mistaken or misidentified; your contact details; consent to jurisdiction of courts in West Bengal, India; and your physical or electronic signature. We may restore content in accordance with applicable law unless the complainant files a court action.

We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat copyright infringers. A repeat infringer includes any account holder about whom we have received more than one valid DMCA takedown notice.

Gnome IT acts as an intermediary hosting provider. We do not pre-screen customer content and claim safe harbor protections available to hosting providers under applicable copyright and intermediary laws, including notice-and-takedown procedures where applicable.

Users may report abuse such as spam, phishing, malware, or illegal content.

We investigate all reports and may suspend services without notice if violations are confirmed.

Logs and data may be preserved and shared with authorities if required.

Abuse Email: [email protected]

We aim to provide 99.9% uptime per calendar month, excluding scheduled maintenance.

Downtime caused by force majeure, cyberattacks, user misconfiguration, or third-party failures is excluded.

Scheduled maintenance may occur with prior notice where possible.

SLA is a target and not a guaranteed commitment unless explicitly agreed in writing.

Customers act as Data Controllers, and we act as Data Processors under applicable data protection laws.

We process personal data only as necessary to provide services and in accordance with customer instructions.

We implement appropriate technical and organizational measures to protect data.

We assist customers in fulfilling data subject rights under GDPR where applicable.

This Acceptable Use Policy applies to all services, accounts, websites, applications, email, DNS, VoIP traffic, and data hosted on or routed through infrastructure operated by GNOME WEB HOSTING LLP / GNOME IT SOLUTIONS LLC ("Gnome IT"). Use of our services constitutes acceptance of this policy and all related policies on this page.

Customers may not host, store, transmit, or link to content that: violates any applicable law or regulation; infringes intellectual property or privacy rights; contains child sexual abuse material (CSAM) or exploitation content; promotes violence, terrorism, or hate crimes; contains fraudulent, deceptive, or misleading schemes; or facilitates illegal gambling, drugs, or weapons where prohibited by law. We reserve the right to determine, at our sole discretion, whether content violates this policy.

Strictly prohibited activities include, without limitation: sending unsolicited bulk email (spam) or SMS; phishing, vishing, smishing, or social-engineering attacks; operating botnets, malware distribution, or command-and-control infrastructure; unauthorized access attempts, credential stuffing, or exploitation of third-party systems; DDoS attacks or participation in denial-of-service activity; cryptocurrency mining without explicit written approval; proxy or VPN services used to conceal abuse; reselling services in violation of plan terms; circumventing suspension, billing, or security controls; and any activity that threatens network integrity or the reputation of Gnome IT.

Outbound email and messaging must comply with CAN-SPAM, CASL, GDPR/ePrivacy, India IT Rules, and all applicable anti-spam laws. Customers must maintain valid opt-in records for marketing communications, include working unsubscribe mechanisms, and honor suppression requests. We may suspend or terminate services generating excessive complaints, blacklist listings, or abuse reports.

We may investigate suspected violations, preserve evidence, suspend or terminate services immediately without refund, remove or disable content, block network traffic, and report activity to law enforcement, regulators, or industry abuse networks. Failure to respond to an abuse ticket within the stated timeframe may result in automatic suspension.

Customers must cooperate with abuse investigations, provide truthful information upon request, and remediate violations promptly. Repeated or severe violations may result in permanent account termination and blacklisting from future services.

Gnome IT provides hosting infrastructure for VoIP platforms (including VOS3000, Sippy Switch, ViciDial, GoAutoDial, Magnus Billing, and related systems). We are a technology and hosting provider — not a telecommunications carrier, common carrier, or regulated telecom operator. Customers remain solely responsible for lawful use of voice services.

Customers are solely responsible for compliance with all telecom, privacy, and marketing laws in every jurisdiction where they originate or terminate traffic, including but not limited to: TCPA (USA), TSR/FTC rules, STIR/SHAKEN requirements, Do-Not-Call (DNC) registry rules, TRAI / DOT regulations (India), Ofcom/PECR (UK), GDPR/ePrivacy (EU), and local licensing or numbering requirements. Customers must obtain all required licenses, registrations, and carrier agreements before placing live traffic.

Prohibited telephony activities include: illegal robocalling or autodialing without consent; caller ID spoofing for fraud or deception; traffic pumping, toll fraud, or premium-rate abuse; bypass or SIM-box fraud; harassing, threatening, or obscene calls; dialer campaigns without proper consent records; CNAM/LCR manipulation for fraudulent routing; and any traffic identified by carriers, regulators, or upstream providers as abusive or high-risk.

Customers using Vicidial, GoAutoDial, or similar platforms are responsible for predictive dialer settings, abandonment rates, DNC scrubbing, consent documentation, agent scripts, call recording laws, and data protection for lead lists. Gnome IT does not monitor call content and assumes no responsibility for campaign compliance.

We and our upstream providers may monitor call volumes, CPS, ASR, ACD, complaint rates, and fraud indicators. We may throttle, block destinations, require deposits, or suspend VoIP services immediately upon suspected fraud, spam calling, or regulatory complaints — with or without prior notice.

Customers agree to indemnify and hold harmless Gnome IT from fines, penalties, carrier chargebacks, regulatory actions, third-party claims, and legal costs arising from the customer's telephony operations, routing decisions, or failure to comply with applicable telecom laws.

All services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uptime, accuracy, or uninterrupted availability.

We do not guarantee website rankings, email deliverability, call completion rates, billing accuracy of third-party VoIP platforms, compatibility with all software, or suitability for any specific business purpose. Configuration, security hardening, and application management remain the customer's responsibility unless a separate managed services agreement is signed in writing.

To the maximum extent permitted by applicable law, Gnome IT shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business interruption, or replacement costs — even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from or related to the services shall not exceed the amount paid by the customer for the specific service giving rise to the claim during the three (3) months immediately preceding the event, or one hundred U.S. dollars (USD $100), whichever is greater.

We are not responsible for failures, outages, or acts of third parties including data centers, network providers, registrars, certificate authorities, payment processors, software vendors, licensing authorities, or upstream carriers. Outages, IP blocks, port blocks, or route changes imposed by third parties do not create liability on the part of Gnome IT.

While we implement reasonable security measures, no system is completely secure. Customers are responsible for strong passwords, patch management, firewall configuration, application security, and protecting their credentials. We are not liable for unauthorized access resulting from customer negligence, weak passwords, or unpatched software.

Customers are solely responsible for maintaining independent backups of all data, configurations, databases, and billing records. Gnome IT is not liable for data loss, corruption, or failed restores, whether or not backup services were offered or attempted.

All services are billed in advance unless otherwise stated. Activation, provisioning, licensing, IP allocation, and resource reservation may begin immediately upon order acceptance. Setup fees, domain registrations, SSL certificates, and software licenses are generally non-refundable once issued.

The following are non-refundable except where required by mandatory law: Cloud VPS, VDS, dedicated servers, unmetered servers, VoIP softswitch hosting, dialer hosting, Windows licenses, IP address fees, bandwidth overages, add-on modules, and any service suspended for policy violations or abuse.

Shared and reseller hosting plans may qualify for a refund within thirty (30) days of initial purchase if no Acceptable Use Policy violation has occurred, subject to a processing fee where applicable. Renewal payments and plan upgrades are non-refundable.

Customers agree to contact billing support before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in immediate suspension, collection action, permanent account termination, and recovery of fees, chargeback penalties, and administrative costs.

Prices exclude applicable taxes, duties, and government fees unless stated otherwise. Customers are responsible for all taxes associated with their purchase. Currency conversion and bank fees charged by payment providers are the customer's responsibility.

We reserve the right to correct billing errors and adjust invoices retroactively. Undercharges may be billed to the customer; overcharges will be credited or refunded at our discretion.

These policies, together with the order form, service descriptions, and any written addendum signed by Gnome IT, constitute the entire agreement between the customer and Gnome IT and supersede prior oral or written communications. No employee or support agent may modify these terms verbally.

If any provision of these policies is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be replaced with enforceable terms that most closely reflect the original intent.

Failure to enforce any provision at any time does not constitute a waiver of that provision or any other rights. All waivers must be in writing signed by an authorized representative of Gnome IT.

Customers may not assign, transfer, or sublicense their account or services without prior written consent. Gnome IT may assign its rights and obligations in connection with a merger, acquisition, restructuring, or sale of assets.

To the extent permitted by law, customers agree that disputes will be resolved on an individual basis only and waive any right to participate in a class action, collective action, or representative proceeding. Where permitted, both parties waive the right to a jury trial.

We may suspend or terminate accounts immediately for non-payment, policy violations, fraud, chargebacks, legal orders, or risk to our network. Upon termination, access to data may be disabled. Customers are responsible for exporting data before termination. We may delete data after a reasonable retention period following suspension.

All Gnome IT trademarks, branding, website content, control panels, and proprietary tooling remain our exclusive property. Customers receive a limited, non-exclusive, non-transferable license to use services for lawful purposes during the paid term only.

Provisions that by their nature should survive termination — including payment obligations, acceptable use, indemnification, limitation of liability, dispute resolution, and confidentiality — shall survive suspension or termination of services.

Legal notices may be sent to [email protected] or [email protected]. Formal correspondence: GNOME IT SOLUTIONS LLC, 30 N Gould St, Sheridan, WY 82801, United States. Grievance Officer (India): Dinesh Mondal — [email protected].