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Vicidial might be the answer you're seeking

Vicidial is an open-source contact center suite built on the Asterisk telephony platform. It offers a robust set of features for handling both inbound and outbound calls, making it a popular choice for businesses of all sizes.

Inbound and Outbound Call Handling: Vicidial can handle both inbound and outbound calls efficiently. It supports predictive, progressive, and manual dialing modes for outbound campaigns.

Multi-Channel Support: In addition to voice calls, Vicidial supports other communication channels such as email and chat, allowing for a multi-channel contact center.

Predictive Dialing: Vicidial includes predictive dialing algorithms to maximize agent efficiency by predicting when an agent will be available to take the next call..

Agent Scripting: It provides a scripting interface to guide agents through conversations and ensure consistency in communication.

Reporting and Monitoring: Vicidial offers robust reporting and monitoring capabilities, providing real-time and historical data on agent performance, call metrics, and campaign statistics.

CRM Integration: Integration with Customer Relationship Management (CRM) systems helps agents access relevant customer information during interactions.

Customizable: Vicidial is highly customizable, allowing users to adapt the system to their specific business needs.

Open Source: Being open-source, Vicidial allows users to modify and customize the code to meet their requirements. It also benefits from an active community of developers and users.